Welcome to Maalim Travel & Tourism! By using our services, including booking flights, accommodation, tours, and other travel-related services, you agree to the following terms and conditions. Please read them carefully.
1. Services Offered
Maalim Travel & Tourism offers the following services:
- Flight Bookings: Domestic and international flight reservations.
- Hotel Bookings: Accommodation arrangements at hotels worldwide.
- Tour Packages: Customized and pre-packaged tours.
- Visa Assistance: Help with visa processing.
- Travel Insurance: Optional travel insurance for your bookings.
2. Booking and Payments
All bookings must be made in advance, and payments are required in full or as a deposit, depending on the type of service.
- Payments can be made using credit/debit cards, bank transfers, or other payment methods specified on our website.
- After booking confirmation, you will receive an email with your booking details.
- Final payment must be made as per the timeline specified for each service.
3. Cancellations and Refunds
Flight and Hotel Cancellations: Cancellations made after confirmation may incur cancellation fees as per airline or hotel policy.
Tour Package Cancellations: Cancellations made before the tour date may qualify for a partial refund based on the tour operator’s policy.
Refunds: Refunds are processed as per the service provider's policies and may vary.
4. Traveler Responsibilities
It is the responsibility of the traveler to ensure that they have valid passports, visas, and necessary documentation for their travel.
- Travelers must provide accurate information during booking. Maalim Travel & Tourism is not responsible for any issues resulting from incorrect information.
- Travelers must adhere to travel regulations, health and safety guidelines, and local laws of their destination.
5. Changes to Bookings
Any changes to your booking may incur extra charges. We will attempt to accommodate your changes based on availability.
Please contact our customer service team promptly if you need to make modifications to your booking.
6. Force Majeure
Maalim Travel & Tourism is not responsible for any delays, cancellations, or changes to services due to unforeseen events such as natural disasters, wars, government restrictions, or technical issues beyond our control.
7. Liability
We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
We do not take responsibility for the actions or omissions of third-party service providers (airlines, hotels, tour operators, etc.).
8. Privacy and Data Protection
We respect your privacy and protect your personal information. Any personal data collected during the booking process will be handled according to our Privacy Policy.
Personal details such as your name, contact information, and payment details are stored securely to process bookings and provide the necessary services.
9. Amendments to Terms
Maalim Travel & Tourism reserves the right to update or modify these terms and conditions at any time. Changes will be posted on our website and will apply to all future bookings.
10. Governing Law
These terms and conditions are governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts in Ajman, UAE.
11. Contact Information
For any inquiries or concerns, please contact us:
Phone: +971 564706979
Email: info@maalimtravel.com
Address: Al Jurf Industrial 1, Shop 5 (Ground Floor of Alriffa Fitness Gym, Opposite of Lucky Center near China Mall), AJMAN Jurf Industrial 1, United Arab Emirates.